Refund Policy
We carefully check the contents of all orders before they are shipped to customers.
You can order with confidence, just like any Western retailer.
All warranties begin on the date you receive the product. We will accept returns if the product fails during the warranty period and the failure is due to quality issues and not damage or misuse by you.
Return Eligibility:You can return the product within 30 days of purchase for a refund or exchange.
All warranties start from the date you receive the product. If the product fails during the warranty period, we will accept the return due to quality problems rather than your own damage, but regular returns and returns without specific reasons are not included.
The product must be in original condition, unused and with original packaging.
Returns Process：Initiate a return: To request a return, please contact our customer service team.
Please visit "User Center", check "Your Order", enter "Order Details", and click the "Request Return" button. and after submitting the return request, our customer service team will contact you via the email address provided in your account to understand the reason and provide a return address.
Return Authorization: All returns must be authorized by our support team before they can be returned. Refunds are only made after the return is made to the address specified by our staff. No compensation will be provided in cases where the customer returns the package without prior authorization, sends it to the wrong address, returns the wrong item or submits an empty box.
Shipping the item: Send the item (including all accessories and packaging) back to the address provided. Use a trackable shipping service to ensure the safe delivery of the item.
Processing Time: We will inspect and process your return within 3 working days of receiving the returned item. If the return is approved, we will refund the original payment method (excluding shipping costs and any fees).
Conditions: To be eligible for a return and refund, the item must be in original, unused condition with all labels and packaging intact. Items that have been used, altered or damaged are not eligible for a refund. Exceptions: Please note that some items, such as sale or clearance items, may not be eligible for returns or refunds. This will be clearly stated on the product page.
What should I do if my item arrives damaged?
In rare cases, rough handling by the courier may result in physical damage to the item, such as a cracked screen.
If this happens, please follow the steps below:
If possible, please make a complaint directly to the courier's delivery representative before signing for the item. They will tell you the complaint procedure.
If you have already signed for the package, take photos of the damage and contact the local office of the courier/delivery company to file a complaint. They will have a complaint procedure that will allow you to receive compensation.
Next, please contact us immediately with your order number and a full description/pictures of the problem with the damaged item. We will contact the courier from our end.
Once the courier confirms that this is the case, they will compensate us and we will pass the compensation on to you. The amount of compensation varies from case to case and each courier has a different amount to pay. In some cases, you will need to pay to ship the damaged item back to us so that we can send a new one.
What should I do if my product is damaged after using it for a period of time?
If you encounter quality problems during the warranty period, we have you covered. Each product has a specific warranty period (if it is not stated in the product listing, please contact us by email).
In this case, please provide us with the following proof:
1. Photos of the front and back of the original packaging
2. Photos or videos of the defective product
3. Photos, videos or screenshots showing the malfunction of the defective product
Once the problem is confirmed, we usually provide you with a refund or replacement. The refund time is within 36 hours after customer service confirmation.
Sometimes you may need to send the defective product back to us for free repair service or replacement of a new one. The customer should bear the return shipping cost, and we are responsible for arranging the shipping cost of re-shipping by airmail.
Warranty Exemption and Notes
1. Product performance degradation due to wear and tear and breakage/damage during use are the responsibility of the customer and are not covered by our warranty.
2. If the customer damages/misuses the product, the product warranty will be immediately invalid. In this case, no compensation will be provided. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value of the parts and the shipping costs to ship them.
3. All returns must be authorized by our support team before they can be returned. If the customer returns without prior authorization (RMA form), sends to the wrong address, returns the wrong item, or submits an empty box, no compensation will be received in this case.
Special Notes:
1. The shipping cost of sending the product back to us will be paid by the customer.
2. During the return shipping process, the customer shall be responsible for any and all customs fees, excise taxes or tariffs incurred during the return period. In these cases, we will deduct the customs fees from your authorized refund amount.
3. We default to shipping the goods to customers at a low-cost shipping method. If the customer wants to use a faster shipping method, he/she needs to pay the corresponding shipping fee.
4. Please pay attention to the return information, and contact us again once it shows the receipt
5. Customers only need to pay shipping costs (including return costs) at most once; no restocking fee is charged to consumers for returning products.