Privacy Policy
We take your privacy very seriously and are committed to protecting your personal information. This privacy policy is intended to explain how we collect, use, and protect your personal information.
This Privacy Policy outlines our practices for collecting, using, disclosing and protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
We may collect the following types of personal information:
Your name, address, email address, phone number, and other contact information;
Your transaction information, including purchased items and payment information;
Information provided when communicating with our customer service team;
Information automatically collected from our website or application, such as pages visited, browser type, and IP address.
We may use your personal information to:
Process your orders and payments;
Send you information about our latest products and promotional activities;
Improve our website and application, and provide you with a better user experience;
Answer your questions and concerns;
Prevent fraud and other illegal activities.
Data security
As a data "controller" under the EU General Data Protection Regulation (GDPR), we implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use or disclosure. In particular, to prevent the data from being distorted, damaged or accessed by unauthorized third parties.
We will deploy robust security systems to ensure the highest security of the collected data and detect data breaches.
When using subcontractors, we also ensure that they comply with data protection laws.
Your rights
Your rights under the GDPR:
We will, subject to the relevant legal conditions, have the following legal data protection rights: right of access (Article 15 GDPR), right of rectification (Article 16 GDPR), right of erasure (Article 17 GDPR), right of restriction of processing (Article 18 GDPR), right of data portability (Article 20 GDPR), right to complain to a supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7(3) GDPR) and right to object to certain data processing measures (Article 21 GDPR).
1. Right of access: You have the right to request access to the personal data we hold about you and obtain a copy of it.
2. Right of rectification: You have the right to ask us to correct any inaccurate or incomplete personal data.
3. Right of erasure: You can ask us to erase your personal data, subject to certain legal exceptions.
4. Right to restrict processing: It is sometimes possible to restrict the processing of data so that it is only used for certain purposes (such as legal claims or exercising legal rights). In this case, we will not use or share the data in other ways while the processing is restricted. You can ask us to restrict the processing of your personal data under certain conditions.
5. Right to data portability: You have the right to request a copy of your personal data in a structured, commonly used and machine-readable format and to transmit it to another data controller.
6. Right to complain: You can object to us processing your personal data based on legitimate interests or direct marketing purposes.
7. Right to withdraw consent: If the processing of personal data is based on their consent, individuals have the right to withdraw their consent at any time.
8. Right to object to profiling: We use profiling for marketing purposes to decide whether to select you for specific promotions and product recommendations. You can object to this, but the offers and recommendations you receive will no longer be relevant to your interests and targeted to you.
To exercise any of these rights, please contact us at [your contact email/phone number]. We will respond to your request within the time required by the GDPR.
If you would like to exercise your data protection rights, you can contact our privacy team by sending an email.
We will not sell or disclose your personal information to third parties unless required by law or authorized by you. We may also share your information with partners to process your orders or improve our services.
We take various physical, electronic, and managerial measures to protect your personal information and ensure its security. We will also delete them when they are no longer needed.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for any updates.